This telephoning skills training will enhance your communication skills on the phone. Contents of this training are: on the phone etiquette; business and productive language; customer oriented service; keeping you fit up to the last call of the day;dealing with hard callers. This training will cover telephone calls which you normally have at your desk: greetings, transferring calls, inquiry, taking orders, dispatching goods, dealing with complaints, arranging an appointment, know how to say "NO". No book required.
- Sonstiges Merkmal
- A2 (Sprachniveau, Grundstufe) i